…The People They Serve…?

Quote from SMART GRID TODAY:  “…Consumers are failing to understand the value of the smart grid, and some essential technology can actually get in the way of helping them gain that understanding, Erich Gunther, administrator of the Smart Grid Interoperability Panel (SGIP), told us yesterday.   In technical meetings with Southern California Edison and other players this week, “one topic that keeps coming up is just how important it is to spell out the value of the smart grid for consumers,” Gunther said.

QUOTE OF THE DAY: Whether the backlash against the smart grid is justified or  not, the consumer is obviously not  understanding its value.–Erich Gunther, administrator of the  Smart Grid Interoperability Panel…”

In the classic buyer-seller relationship, the seller presents a clear value proposition to the prospective buyer, and the buyer decided whether or not to purchase.

The Smart Grid’s systemic value is illusory, because it can only be understood by a rate-payer in terms of a series of limited and well-defined retail value propositions.  This rate-payer, free to say yes or no, must be convinced by this value proposition to say yes.

One solution at a time.

CO2 and Wind Turbines

“…In general, the studies show that as wind penetration increases, the effect on fossil fuel and CO2 emissions worsens. Specifically, at wind penetrations of about 3% (as is the case in the Netherlands), the savings are zero. At 5-6% (as for Colorado and Texas) the “savings” become negative, that is, emissions actually increase due to the presence of wind power…”  Why does he say this…?

Smart Grids In Trouble

Maryland’s PSC decides in favor of  ‘rate-payer’ advocates against smart grids.

LESSONS LEARNED:  Smart Grids’re Having A Hard Time Paying For Themselves Upfront…

BG&E Takes Its Smart Grid Case to Regulators – Staff, www.baltimoresun.com, 11 Nov 2009

Baltimore Gas & Electric (BG&E), armed with a $200 million Smart Grid Federal ARRA stimulus grant, took its case before the Maryland Public Service Commission (PSC).

The BG&E proposal combined smart meters with a new time-of-use price structure. BG&E also asked for authority to apply a surcharge on electric bills to help recover its project cost that includes replacing two million meters by 2014. The new pricing structure would increase per kilowatt-hour charges during times of peak demand during hot summer weather.

The PSC was asked to approve the pricing plan and the project cost recovery surcharges. The $200 million in federal stimulus cash will lower the surcharge and takes what “already was a strong business case and makes it stronger.”

Deployment of the smart meters is supposed to provide several benefits: real-time information for consumers so they can better control their energy use, automated meter reading, service disconnections and reconnections and outage detection—which could result in customer savings.

BG&E does have one problem: Consumer advocates don’t like it and they say so.

“We view it as too much too fast,” an advocate was quoted as saying in the Baltimore Sun. The speaker, Paula Carmody of the Office of the People’s Counsel, said advocates question if the project is the best, most cost-effective way to cut costs. The project is expected to cost roughly $800 million over the lifespan of the meters.

State regulators deny ‘smart grid’ proposal – L.F.Kay & H,Cho, www.baltimoresun.com, June 21, 2010,

A high-tech proposal promoted as a way to save utility customers billions of dollars and help them better control energy use was thrown into doubt Monday, after state regulators denied BGE’s request that rate-payers shoulder most of the upfront costs.

The Maryland Public Service Commission ordered that Baltimore Gas and Electric Co. should contribute some of the $835 million cost to deploy the “smart meter” technology.

“The proposal asks BGE’s ratepayers to take significant financial and technological risks and adapt to categorical changes in rate design, all in exchange for savings that are largely indirect, highly contingent and a long way off,” wrote members of the PSC in its order.



BGE President Kenneth DeFontes said he was “dumbfounded” by the PSC’s decision — and it’s not clear whether the utility will revise the application.
”At this point, it’s hard to see how we could pursue it with the constraints that the commission has put down,” he said.



BGE officials claim smart meter technology would allow two-way communication between customers and the utility. Consumers could track their electricity on an hourly basis. The utility would benefit from immediate information about outages and other system problems on the grid, automate meter readings, saving the utility money on meter readers.



The plan was estimated to cost a total of $835 million over the 15-year life of the meters, which BGE officials sought to recover through bill surcharges that the PSC had to approve. BGE received $200 million in federal ARRA stimulus grants through the U.S. Department of Energy, which would have decreased the cost of the initial five-year deployment.


The surcharge would start at 38 cents a month for electricity customers and an additional 44 cents for those who also use natural gas. Over the course of the 15-year program, it would rise to an average of $1.24 a month for electricity customers and an additional $1.52 for gas customers.

BGE officials have claimed that the company’s 1.2 million customers would save as much as $2.6 billion over the life of the meter.



The commissioners wrote that they understood the federal grants would help offset some of the costs that consumers would face. However, commissioners said that even a $200 million “discount” on an $835 million rate-payer investment cannot dictate the outcome here.



Representatives of the advocacy groups said they were pleased with the commission’s decision.

”I think it was a very difficult decision for the commission to make, but obviously, it was the right thing to do, given the amount of money that was at risk for consumers and the related impact on their lives through pricing schemes,” said Paula Carmody of the state Office of the People’s Counsel, which represents consumers who go before the PSC.



In their order, commissioners wrote that customers would begin paying a surcharge to cover the costs of the project long before they would reap any benefits from the new meters, which would have been installed through 2014. They also objected to approving a proposal that included mandatory “time-of-use” rates that charge residential customers higher electricity prices at peak times. Any future proposals should include an option for rate-payers to opt in or out of time-of-use metering, the commissioners wrote.

The majority of the estimated $2 billion in savings stems from consumers reducing their energy use during peak hours, according to the commission. But in their order, commissioners noted that BGE’s $835 million smart grid proposal would not provide its customers with the in-home displays and devices they would need in order to know how much energy they were using when. A BGE website would show data — but only from the previous day.

Two Constituencies — Or Else.

In designing the Power Grid Network, we have to examine those ‘Smart Gridders’ out there on the “Bleeding Edge” carefully – their mistakes can reveal our solutions.

Who gets the benefit of smart meters is important. Regulators in the U.S. are weighing in to stop ‘one-sided business cases’ for smart meters in their tracks:

Dominion Virginia Power extends a smart meter field test before going all out with a $600 million rollout. Duke Energy scales back a $450 million rollout after getting slapped by Indiana regulators. And PG&E’s smart meter program, taking punches from fighting-mad customers for months, will get audited courtesy of state regulators.

Dominion’s overall plan calls for replacing all 2.4 million meters in its service area with smart meters. About 55,000 thousand meters are now being tested in two locations.

Dominion says it’s still committed to a Smart Grid and that the extended test phase is intended to address any concerns about the metering project. But the State Corporation Commission (SCC), which is beginning hearings on Dominion requests to put in place up to 12 demand response programs and rate hikes to pay for them, isn’t pumped about the utility’s smart meter program.

The actual benefit value realized by ratepayers will be less than the costs borne by ratepayers,” Howard M. Spinner, economics and finance division director for SCC, was quoted as saying in the Richmond Times-Dispatch. “The project is likely to save only 60 percent of the energy claimed by the company.”

A Dominion spokeswoman said customers will help pay the cost of the smart meters, but will pay less over time.

While a Duke meter rollout in Ohio will hum along as planned, the company is cutting back a proposed Indiana Smart Grid project involving 800,000 meters and other digital equipment because regulators said it cost too much and that Duke hadn’t shown that it would do customers much good.

Beleaguered PG&E — sued over its meter program by customers who blame the new technology for electric bill overcharges — is going to get audited. The California Public Utilities Commission (CPUC) is going to hire a consultant soon to conduct an independent audit of the utility’s program.

While PG&E said it field tested over 1,700 meters and found no problems, that hasn’t cooled off customers infuriated by the alleged overcharges and the company’s tiered rate system. Under the system, rates per kilowatt-hour increase as more power is used and the customer climbs into the highest tiers. Its highest tier, 47.39 cents per kilowatt-hour, is well above Southern California Edison’s highest rate of 34.25 cents per kilowatt-hour, not to mention the 11.47 cents in Austin, Texas.

We should develop a careful, gradual demand response introduction and marketing plan – starting with “positive gain” introductions, moving on the institutional business cases, and discussing the benefits and the costs of ‘smart pricing’.  The most important investment it requires is time, then engagement.   ‘Smart pricing’ will only succeed to the extent that customers actually know they benefit from it.

Smart Grids Require Broadband …also in the RSA

Penny Wise and Rand Foolish

In the RSA, regulators and utilities are focused on “smart meters.”  However, without providing customers with smart price signals, it is doubtful that the purported benefits of smart meters will accrue.  Much of the policy debate over smart meters thus far appears to focus on how to get the meters installed and who should pay for them.

However, there are many applications that smart grids must employ to create this major investment’s benefits.

Advanced Metering Infrastructure (AMI) requires high-bandwidth communications to allow large quantities of data to be transferred every now and then. Smart grid sensors require high latency to allow small quantities of data to be moved from the location where it is captured to another where a tool will perform an analysis. Failure to keep the end game in mind is likely to result in substantial increases in overall capital outlay, which will ultimately undermine the business case benefits of the smart-grid initiative.

How Much Is Enough Bandwidth?

“A survey of the 15 most recent experiments conducted in the U.S. Canada, Australia, and France has been conducted with the dynamic pricing of electricity.  We find conclusive evidence that residential customers respond to higher prices by lowering their electricity usage.  The magnitude of response depends on how much prices increase, the prsence of central air conditioning, anad th availability of two-way programmable communicating thermostats and always-on gateway systems that remotely control multiple end-uses – that is, ‘enabling technologies’.

“…Time-of use rates induce a drop in peak demand that ranges between 3% and 6%.  Critical-peak pricing rates induce a drop in peak demand of between 13% and 20%.  When accompanied with the above-described ‘enabling technologies’ the later set of rates lead to a drop in peak demand from 27% to 44%.

“..These results have big impacts on reliability and least cost operation of a power system facing escalating power demand and capacity costs.

Smart Meters and Smart Pricing – Survey of the Experimental Evidence”, Ahmad Faruqui and Sanem Sergici, The Brattle Group [http://www.hks.harvard.edu/hepg/Papers/2009/The%20Power%20of %20Experimentation%20 01-11-09_pdf]

“…There were two main objections to the conclusions I reached and in the substantiation of the data I used.  The first was based in existing utility practices: A meter read only contains basic information about the identity of the power meter, the time stamp, and the meter reading itself: around 14 bytes per read, resulting in a belief that such a small amount of data would never amount to anything like the avalanche previously described.  The second objection was that there was little likelihood that such data was going to be stored for long, meaning, I guess, that we could design the system as though it had never arrived at all. Many of the questions came from individuals with strong/long histories in utilities, so I felt it my responsibility to validate my data.

 While I consider myself to be relatively well-versed in the core of these topics, I decided to go back to Austin Energy, and understand better the reality of the situation from the folks who are actually doing the job, and who are considering these concerns as fundamental parts of their planning for successfully serving their clients on the new grid in the years to come. We called Andres Carvallo and Karl R. Rábago at Austin Energy, and they helped us understand the world and the Smart Grid that they are planning for.

“Smarter Grid vs. Simpler Meter Reading — … These gentlemen expect to coax rich two-way data communications from the new grid infrastructure. While time, location, and power used are at the heart of a meter read, there is much more to be learned.  Some examples are:

“Device Health Information – Watch for varying temperature, periods from outage, battery power, heartbeat, and other variables, the system can better predict and recover from failures.

“Real-Time Monitoring – Real-time monitoring may be in demand almost immediately, as customers recognize there is now more information with which they can manage their energy.

“Energy Services Provision Trumps Energy Provision Services Newly informed and empowered customer base will spawn new requirements for functionality that is logically delivered by the provider. Power providers are now actively thinking about services that they can offer over the new and smarter infrastructure. Things like profiled energy use: “I am going away, manage my power” or “There is a spike in prices, manage me down by 10%” or “I only want to use power that is generated from renewable resources.” These all require data, new interfaces, and a channel over which all of the control and monitoring information can be passed.

“Networking Overhead Given the complexity, regularity, and importance of this data, a protocol (like IP) will be adopted to package up and send all of this data to central systems for analysis, aggregation, storage, and action. Protocols generate their own overhead and two-way data communications.

“Other Factors We are only just beginning to see the potential for Smart Grid and Soft Grid enablers — even my estimates are likely to be low, particularly with real-time monitoring and data analysis.

“Based on this analysis, the numbers are far from a simple 14-byte read, and are more likely in the range given by Andres of 4,000 to 16,000 bytes (128,000 bits to be transmitted) per reading. If we estimate the maximum case, the numbers are even higher than I had referenced in the earlier article. Let’s not think about real-time (the numbers are mind-numbing), but instead look at a simple check every 5 minutes:

“12 (reads/hr) X 24 (hrs/day) X (365 days/yr) X 16K (bytes/read) yields roughly 1.7GB/meter/year

“Multiply that by the number of meters you deploy in your footprint, the challenge is clear.  For more reality, take that number and multiply by 5 for readings every minute, or by 300 for readings every second. 

This is a problem because rushed, tactical, and incremental hardware additions will not make that data secure. It has to be expected that as organizations run out of room for data, they will simply rush to add more. Caught in a flood of data, the pressures for survival and successful operation will naturally trump any meaningful consideration of re-architecting data storage for adequate and appropriate security.

“For utilities that recognize the Smart Grid will need data, will need security, and will likely grow to fill whatever space is available, the call is clear. Plan for an avalanche, plan for a flood. Create systems and segregations that will allow for managing these flows reliably. The data surge is coming, and you can either surf it, or be pounded by it. You certainly will not be able to ignore it.” — “That Smart Grid Data Surge We Mentioned Earlier?  You Can’t Ignore It”, 3 Nov 2009, Jack Danahy, SmartGridNews.com

The municipal energy company views the utility of the smart grid system as first and foremost operational cost mitigation, second energy demand management (i.e., moving demand to off-peak rather than limit the amount of energy available), and then third, customer-end user benefits.

But it is clear that for a smart grid system to deliver sufficient benefits to justify its cost, all these applications must be deployed. To date, very little is understood about the bandwidth utilization profiles of smart grid applications, since so few have been implemented.

Silver Spring Networks sells a 19,600 bits per second radio mesh network of smart meters.  But GE thinks that while 100 kilobits per second might be fine for reading electric meters’ gross usage statistics, 1 to 2 megabits per second is required to have enough information and communications to automate the distribution grid in real time.

Says Larry Solecito, CEO of GE Digital Energy, “if you’re doing distribution automation, you require very fast response times.  You cannot miss a read on a communication. With that speed and reliability, you will damage a transformer, you’ll break a generator, and you may even have a customer safety issue.”

The Pacific Crest Mosaic Smart Grid surveyed 20 industry leaders with budgeting or technology selection responsibilities from 1-23 July 2009.  They listed and ranked smart grid applications in the order of of their importance to the utilities, as follows:

  1. Advanced Control (real-time)
  2. Fault Detection and Isolation (real-time)
  3. Substation Automation and Diagnosis (real-time)
  4. Demand Response (smart pricing)
  5. Firming and Integration of Variable Renewable (distributed energy sources)
  6. Asset Management
  7. PHEV (Electric Vehicle) Integration with the Power Grid
  8. Load Forecasting and Capacity Planning
  9. Workforce Management (reading meters remotely)
  10. Voltage Monitoring
  11. Carbon Compliance

Analysis of a Utility’s Description of its Smart Grid Usage Profile

“…Austin Energy’s CIO Andres Carvallo says that Phase 1 of his company’s smart-grid project completed in July 2009, when a half-million smart-meter devices were implemented across the company’s footprint.  “Our total information online was 20 terabytes (20,000,000,000,000 bytes).

“But right now, we are capturing data from the smart meters every 15 minutes – that requires 200 terabytes of storage space, since we’re doubling up with a second disaster recovery site. (This 100 terabytes of transmission to the smart grid management system over the network occurs over 1 year, every year, with each year’s data records having to be protected, retained, and readily accessible on-line for at least seven years to address potential dispute resolutions).

“If we move to reporting the meters once every five minutes, that 200 terabytes becomes 800 terabytes of storage space (or 400 terabytes transmitting in from the meters to the system over the network).

“If we move the reporting frequency to once every minute, this then requires 1.5 petabytes of storage space (or 750 terabytes transmitting in from the meter to the system over the network)…”  — “That Smart Grid Data Surge We Mentioned Earlier?  You Can’t Ignore It”, 3 Nov 2009, Jack Danahy, SmartGridNews.com

What is the throughput capacity required on the network for 500,000 meters to transmit their reports every 15 minutes?

At 30 megabits per second dedicated capacity, 500,000 meters can transmit their reports in 12.68 minutes, so they can be ready to retransmit during the next 15 minute reporting increment.

What is the throughput capacity required on the network for 500,000 meters to transmit their reports every 5 minutes?

At 100 megabits per second dedicated capacity, 500,000 meters can transmit their reports in 3.81 minutes, so they can be ready to retransmit during the next 5 minute reporting increment.

What is the throughput capacity required on the network for 500,000 meters to transmit their reports every 1 minute?

At 400 megabits per second dedicated capacity, 500,000 meters can transmit their reports in .95 minutes, so they can be ready to retransmit during the next 1 minute reporting increment.

Retail Bandwidth Inventory


Don’t Deliver A Carload When The Customer’s Trying to Buy A Cupful…!

The place where new demand can be stimulated is in retail space. Retail sales require delivering real customer value. Without a differentiating retail offer, a product or service may end up offering only price reductions that erode the vendor’s ability to continue manufacturing and distributing it to the customer.

Today, telecom is not making much money on its capital or as a percentage of its operations expenditures. T-Mobile and Cingular do not see 10% annual returns on their CapEx or OpEx, where historically, telecoms CFOs seek 35% hurdle rates in their investment business cases.

They Are Selling Price, Not Technology: Every service is available from at least five indistinguishable service providers in the typical market.

They Are Selling Quantity, Not Quality: The only exception to some extent is Verizon Wireless. The company has had some success in retailing more expensive services than its competitors.

The concept of retail is important in many industries.

Some examples of how consumable inventory is managed to package and deliver retail value —

Sugar purveyors make 1000% more revenue when they can sell it by the box of cubes, rather than by the five- or ten-pound bag. The profit margin on a carload of sugar is much higher when retailed as cubes than when it is wholesaled as a carload of sugar.

Makers of Anacin and Tylenol generated an entirely new high-margin market opportunity when they packaged two pills of pain-reliever in a little vacuum-sealed envelope and delivered it in a point-of-sale display to 7-11 convenience stores and all night gas stations on virtually every corner. The profit per pill is higher when a gross of pills are sold in these two-pill packages than when a gross of pills is sold by a bottle at the drug store.

As with the telecom industry confronting the Internet, music executives confronted a massive consumer revolt when they discovered that hundreds of thousands of songs were being regularly downloaded and shared illegally for free through peer-to-peer network software on the Internet. The bundling of 20 “poor” songs with one or two “great” songs to sell an expensive album and monopolize the music consumer’s budget with a few artists was shattered. iTunes’ innovation was to sell a single song at a time for $1.00. This provided music in a desired increment so the customer could target its choice only. This new retailer, iTunes, has generated a successor music inventory management paradigm for the retail music market space by recasting the micro-economic music sales transaction, one song at a time. Open 24/7, the iTunes Store features more than 6 million 99¢ songs, 100,000 free podcasts, 30,000 audiobooks, 600 TV shows, 500 movies, and iPod games. You can download, play, and sync in a fraction of the time it takes to drive to any superstore. iTunes’ innovation sold more than one billion songs by the end of 2006.

We have long been able to buy various ‘quality’ grades of gasoline by the gallon.

Values Of The Data Call: Behind the retail scene most obvious to the lay person is a world that has solution software products only for those that can afford it. Software providers retail their products to manufacturers, distributors, and re-sellers.

However, these products are only affordable to organizations that have already grown large enough without the benefit of the product’s productivity so that the organization can afford buy and use the product. The small to medium-sized enterprise (“SME”) cannot avail itself of these productivity solutions until they have grown larger. Yet the accessibility of these very productivity solutions engenders the growth the SME seeks and has yet to achieve.

How do SMEs get at the solution software? If the SME can use a Data Call to invoke the application as a pay-on-use service, it can use these productivity solutions to generate its own growth.

The Data Call delivers dedicated and real-time bandwidth in support of productivity applications.

The Data Call is guaranteed to be secure and to work every time an order is accepted. What enforces this reliability and security is the fact that the service provider will be obliged to pay a large SLA penalty to the customer if a Data Call fails to assure performance.

Data Call bandwidth capacity is pre-specified. The customer pays only for bandwidth actually used.

The customer can employ a Data Call to any networked destination just as if he had a ‘temporary leased line’ to that destination.

Replacing Wholesale With Retail Inventory Management: The private leased line is the service provider’s [“SP’s”] value-based business model and historically it was the most profitable data service of all. SPs have expanded this market by selling cheaper Frame Relay and VPN ‘leased lines’.

In contrast, the private leased line is 24 hours by 7 days of always-on dedicated bandwidth. Yet a customer of the private leased line uses less than 5% of its bandwidth / time resource in any given month. Extensive Bell Labs research analysis has confirmed this finding. Thus, the leased line is delivering a “carload of sugar” when the customer needs to use only a cupful – this is wholesale inventory management, not retail inventory management.

The Data Call has better security (3 separate levels) and higher reliability (dual-stream < 50 millisecond automatic protection switching) than the private leased line (1 level of security, single-stream, 4 hours to repair). Unlike the leased line, the Data Call provides retail inventory management and the customer is charged only for the actual bandwidth used during the Data Call — not for security, not for the size of the pipe, and not for its reliability.

Less than 1% of the business market can afford a private leased line — and they only use it 5% of the time. Yet, 100% of the business and residential worlds can easily afford to use the Data Call regularly.

An Example of High Margin and Lowest Cost Solution: A British enterprise operates separate databases in London, Cambridge and Manchester. The db administrator uses database synchronization, highly reliable because data is copied at the disk level at both the satellites and the base, transaction by transaction. This alternative is bandwidth intensive — 30 Mbit/s to 45 Mbit/s in each direction for each site. The enterprise runs the application between 9:30am & 11:30am, then again from 1:30pm till 4:30pm. Each work session is broken up as 45 minutes at 30 Mbit/s then 15 minutes at 45 Mbit/s, then 45 minutes at 30 Mbit/s and so on. Monday through Friday the leased line costs are BPDS £ 20,080, while the data calls cost for these work sessions would amount to only BPDS £ 1,335 per week.

The 45 Mbit/s leased line network inventory not in use by the British firm’s data calls are freed up for sale to other customers. In addition to significant savings for the British firm (BPDS £ 18,745 / week), this network inventory resource left over from the unused leased line represents an additional Data Call revenue potential of BPDS £ 59,865 / week for the network. By matching the British firm’s actual requirement of 10,125 Mbit minutes for these Data Call work sessions, the network frees up 443,475 Mbit minutes for sale to other customers each week.

Thus, the revenue potential of a given increment of bandwidth is nearly 3 times higher when sold as Data Calls instead of leased lines (BPDS £ 59,865 / week of potential data call sales versus BPDS £ 20,080 / week at current leased line prices).

What is more, the data call pricing includes a minimum of 90% mark-up over its incremental resource costs. This markup will increase if the customer gives less of a reservation notice for the Data Call.

In Sum, Data Calls Return High Margin Profitability To Affordable Bandwidth Sales. Portable, Opportunistic Broadband Provisioning Will Be Readily Available And Easy To Use For The Small, Medium, As Well As The Largest Retail Broadband Customer.